Finding the Right Care Should Not Feel Like Navigating the Entire System Alone
RASCC helps Southern California families understand care needs, compare assisted living, board-and-care, independent living, memory care and in-home care options, navigate available resources, and coordinate the next steps. We also work with hospitals, post-acute providers, hospice, home health and other professional referral sources to help simplify care transitions.
The Hardest Part Is Often Not Knowing Where to Start
A family may suddenly be told that a loved one cannot safely return home after a hospital stay.
Someone else may be caring for a parent with dementia and realizing that the current arrangement is no longer sustainable.
Another family may have only a few days before discharge from rehabilitation or a post-acute facility.
At that moment, families may suddenly be expected to understand assisted living, board-and-care homes, independent living, memory care, home care, hospice, payment sources, transportation, government programs, physician paperwork and facility admission requirements.
And they may be trying to understand all of this while dealing with fear, exhaustion, competing family opinions and an approaching discharge date.
Rosenthal Adult & Senior Care Connections (RASCC) exists to make that process easier to organize.
Families do not need to become experts in the entire care system before calling us.
Tell us what is happening. We help determine which questions need to be answered, what level of care may be appropriate, what options may be available and what the next practical step should be.
For Families, Residents & Legal Decision-Makers
Understanding the care need, identifying realistic options, navigating available resources and coordinating what happens next.
What RASCC Can Help Your Family Do
Good placement is not simply finding the first facility with an available room.
The objective is to understand the complete situation and narrow the search to options that make sense for the person receiving care.
Understand the Care Need
We review the available care information at a high level, including mobility, supervision needs, daily-care requirements, physician information and other relevant factors that can influence placement.
Assisted Living & Board-and-Care Placement
We help identify licensed residential care homes and assisted living options based on care needs, location, budget, room preference and facility capabilities.
Independent Living Options
When someone does not require assisted-living-level care, RASCC can help explore appropriate independent living and room-and-board options based on the individual's situation.
Memory Care
For families navigating dementia, cognitive impairment or increased supervision needs, RASCC can help identify environments designed around those needs.
In-Home Care Agency Matching
When remaining at home is the preferred option, RASCC can connect families with caregiving agencies based on location, schedule, care hours, budget and service needs.
Continued Family Support
Our role does not necessarily end after providing a facility name or phone number. Families can continue contacting RASCC when additional care-transition questions develop.
We Look at More Than a Diagnosis
Two people with the same medical diagnosis can require very different living environments.
RASCC therefore considers the broader situation before narrowing the placement search.
The objective is not to give a family a giant list of facilities. It is to turn an overwhelming search into a smaller group of realistic possibilities.
Whether You Are Private Pay or Exploring Government-Supported Care Options, Start With the Complete Picture
Some families are prepared to pay privately for care and primarily need help identifying the right facility.
Other families are trying to understand whether Medi-Cal, the Assisted Living Waiver, CalAIM-related community supports, Veterans benefits or other programs may become part of the care plan.
RASCC can help families navigate resources and identify providers that participate in certain programs when appropriate and available.
Government-supported placement is different from private-pay placement.
Eligibility, authorization, provider participation, program requirements, waiting periods and available funding may all affect which options are realistic.
RASCC does not control government eligibility decisions and cannot guarantee approval into Medi-Cal, ALW, CalAIM-related services, VA benefits or another public program.
Can Veterans Use VA Benefits for Assisted Living?
Veterans Benefits May Be Part of the Funding Picture—but the Details Matter
Families and professional referral sources sometimes ask whether a particular assisted living home “accepts VA.”
That phrase can be misleading because several different Veterans Affairs benefits and programs may potentially be involved.
One important benefit is VA Pension with Aid and Attendance.
For qualifying Veterans and eligible survivors who meet applicable pension and care-related requirements, Aid and Attendance can increase the monthly VA pension amount.
Those funds may help the individual pay toward assisted living and personal-care expenses.
In many private assisted living arrangements, the resident is using the VA pension income toward care rather than the assisted living facility directly billing the VA in the same manner that a healthcare provider might bill an insurer.
The VA also operates separate healthcare and long-term-care programs. Depending on eligibility, certain healthcare or support services may potentially be provided or arranged while a Veteran lives in an assisted living setting.
This is why RASCC prefers to ask a more precise question:
What VA benefit does the resident currently receive—or may potentially qualify for—and how does that benefit fit into the proposed facility's payment arrangement?
RASCC can help families identify partner facilities that may work with residents who use VA pension or Aid and Attendance income toward their care costs.
Actual VA eligibility, benefit applications, claims and appeals should be handled through the Department of Veterans Affairs or an appropriately VA-accredited representative or organization.
RASCC Can Help With More Than the Facility Search
Moving a loved one into care can bring several practical, financial and logistical issues to the surface at the same time.
Utility Assistance
We can help identify utility discount or assistance programs that may be worth reviewing based on the household's circumstances.
Property-Tax Programs
Homeowners may qualify for exemptions, exclusions, postponement programs or other assistance depending on individual circumstances.
Government Benefit Review
We can help identify programs involving food assistance, cash assistance, subsidized phone service and other community resources that may be relevant.
Transportation
RASCC can help coordinate appropriate non-emergency transportation for facility moves, appointments and certain hospital or post-acute discharges.
Mobile Notary
Mobile notary coordination may be available at a hospital, residence, assisted living facility or other appropriate location for a separately disclosed fee.
Additional Professional Resources
When appropriate, RASCC can help families identify independent professionals and community resources related to the broader care transition.
A Simple Process Designed Around the Person Receiving Care
Discovery
Tell us at a high level what is happening and what type of assistance appears to be needed.
Authority
We identify the consumer or legally authorized decision-maker before confidential information is discussed.
Authorization
Appropriate service and release-of-information documents are completed before detailed placement work proceeds.
Matching
We review the situation and develop a focused group of care or housing possibilities.
Your Decision
The consumer or legally authorized decision-maker ultimately chooses the facility, agency or provider.
For Hospitals, Post-Acute Facilities, Hospice, Home Health & Professional Referral Sources
One point of contact for care transitions, placement searches and appropriate provider connections.
Your Team Should Not Have to Spend Hours Calling Facilities One by One
Hospital case managers, discharge planners, social workers, post-acute teams, hospice professionals, home-health agencies and other care partners regularly encounter the same problem:
The patient may be clinically ready for the next level of care, but finding a realistic living arrangement can consume a significant amount of time.
One home may not accept non-ambulatory residents. Another may not have the appropriate room available. Another may not be appropriate for dementia. Another may fall outside the family's budget. Another may not be comfortable managing the resident's particular care needs.
Meanwhile, your team is calling provider after provider and repeating much of the same information.
RASCC can become one point of contact that helps turn a difficult placement search into a coordinated care-transition process.
What RASCC Can Take Off Your Team's Plate
Facility Search
We identify potential assisted living, residential care, board-and-care, independent living or home-care options instead of requiring your team to cold-call a long list of providers.
Care-Need Matching
We consider mobility, supervision, cognitive status, hospice involvement, care requirements, location, budget and room preferences before approaching potential options.
Funding Considerations
We can help determine whether the search should focus on private-pay options or whether government-supported pathways and participating providers should also be explored.
Family Communication
Once appropriately authorized, RASCC can communicate directly with the consumer or legal decision-maker so the clinical team does not have to manage every non-clinical placement detail.
Tour & Admission Coordination
We can help coordinate conversations, facility tours, requested information and next steps between the family and potential receiving providers.
Transportation Coordination
When appropriate, RASCC can help coordinate non-emergency transportation for discharge or relocation so the transition does not stop at identifying the destination.
Complex Placement Does Not Always Mean Impossible Placement
Some referrals naturally require more searching than others.
RASCC can help explore appropriate options for situations involving non-ambulatory status, dementia, hospice involvement, transfer assistance, increased supervision, limited budgets, government-supported pathways or urgent discharge timing.
Placement ultimately depends on each receiving facility's license, staffing, care capabilities, available room, individual assessment and willingness to accept the resident.
RASCC does not attempt to force a referral into a setting that cannot safely or legally meet the individual's needs.
What Happens When a Hospital, Hospice or Care Partner Refers Someone to RASCC?
Send the Referral
Call or introduce the patient, family or authorized decision-maker to RASCC with a high-level description of the need.
Establish Permission
RASCC verifies who has decision-making authority and obtains appropriate service and information-release documents.
Work the Search
We evaluate care needs, location, financial circumstances, preferences and available providers to identify realistic options.
Coordinate Next Steps
We help coordinate provider introductions, facility conversations, tours, transportation and other appropriate transition logistics.
We May Be Able to Refer Appropriate Clients to Our Healthcare Partners Too
RASCC is not only a destination for professional referrals.
During placement, post-placement communication and ongoing family support, additional needs can become apparent.
A resident may need hospice evaluation. Another may need home health. Someone remaining at home may need a caregiving agency. A family may need transportation.
When appropriate, RASCC may introduce families to professional partners that appear relevant to the person's needs, geography, coverage, availability and preferences.
The goal is not a referral trade. The goal is a functioning care network where the next appropriate provider is easier for the family to find.
Any referral should remain based on the individual's actual needs and choices.
RASCC does not condition a family's provider options on whether another organization has previously referred business to us.
The final choice of provider remains with the consumer, legally authorized decision-maker and applicable care team.
When the Family Needs Both a Home and a Hospice-Compatible Care Environment
Hospice referrals can become especially time-sensitive because the family may be dealing with a significant change in condition while simultaneously trying to determine where the person will live.
RASCC can help identify residential care homes and assisted living options that are willing and able to work with hospice residents, subject to each facility's licensing, applicable approvals or waivers, staffing, admission criteria and individual assessment.
This can reduce the amount of time hospice personnel spend calling homes that may not be appropriate for the resident's mobility, room preference, care needs, location or financial situation.
If the family already has a hospice provider, that relationship may continue when the receiving facility and hospice can appropriately coordinate services.
If a resident later needs hospice and does not yet have a provider, RASCC may help identify available hospice resources while preserving the family's right to choose.
Discharge Planning Is Already Complicated Enough
When a patient is medically ready to leave an acute or post-acute setting, the remaining barrier may be identifying an appropriate place to live.
Your discharge planner or social worker may be managing many patients simultaneously.
Calling numerous facilities to determine availability and care suitability is not always the best use of clinical case-management time.
RASCC can work on the community search, communicate with the authorized family or decision-maker, explore realistic care settings and help coordinate non-clinical transition details once an appropriate option is identified.
This does not replace the hospital's clinical discharge responsibilities.
It gives the discharge team a community resource focused on the next living arrangement and related coordination.
When Home Is No Longer the Best Long-Term Setting
Home health professionals may notice changes before anyone else.
You may recognize that a patient is becoming increasingly difficult to manage safely at home, that the family caregiver is exhausted, or that the current living environment is no longer supporting the person's needs.
RASCC can become a placement resource when those families begin exploring assisted living, residential care, memory care or another living arrangement.
And when someone RASCC assists later requires home-health services, we may also be able to identify appropriate home-health partners based on service area, eligibility, coverage, clinical order, availability and family choice.
RASCC Service Area
Rosenthal Adult & Senior Care Connections serves adults, seniors and families throughout Southern California, with especially strong activity throughout the High Desert and Inland Empire.
High Desert Communities
Oak Hills, Hesperia, Victorville, Apple Valley, Adelanto, Barstow and surrounding areas.
Inland Empire Communities
San Bernardino, Highland, Rialto, Fontana, Colton, Grand Terrace, Loma Linda, Redlands, Rancho Cucamonga, Upland, Ontario, Montclair, Chino, Chino Hills and surrounding communities.
Other Southern California Areas
Our provider network continues to expand. Contact RASCC even when the city is outside our most active markets so we can determine whether we can assist.
One Call Should Create a Clearer Path Forward
Families should not have to call dozens of providers without understanding what questions to ask.
Hospital discharge planners should not have to spend hours searching for residential care options that may or may not meet the patient's needs.
Hospice and home-health partners should have a community resource they can contact when a family needs a different living arrangement.
And assisted living providers should have referral partners that understand the difference between simply finding an empty bed and identifying a resident who may actually be appropriate for that home.
That is the role RASCC is building.
We connect families, residential care providers and healthcare professionals so the next step in care does not have to be figured out alone.
Need Placement Help or Want to Become a Referral Partner?
Families, hospitals, post-acute providers, hospice agencies, home-health organizations, social workers, case managers and other professional care partners are welcome to contact RASCC.
Visit Rosenthal Adult & Senior Care Connections